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Customer care

Dear Customer

We would like to alert you about fraudulent activities detected online and across digital platforms. Certain individuals are unlawfully using the name of STAR TRAVEL VIAJES Y TURISMO SL in an attempt to deceive customers through fake profiles, fraudulent messages, or unofficial websites.

These fraudsters may create fake accounts, misleading advertisements, or pages that imitate our corporate identity in order to exploit your trust and obtain personal, financial, or payment information.

Ensure your safety

To ensure your safety, we would like to share some essential tips to help you identify and prevent social media fraud:

  • Verify Authenticity:
    Always verify the authenticity of any social media account or page claiming to represent Star Travel UK LTD. Look for official contact details, or links to our official website to confirm the legitimacy.
     
  • Be Cautious with Links:
    Fraudulent accounts may redirect you to fake websites to gather personal information or financial details.
     
  • Check for Spelling and Grammar Errors:
    Scammers often make mistakes in their communications, such as spelling and grammar errors. 
     
  • Guard Your Personal Information:
    We will never ask for sensitive information such as passwords or credit card details through social media platforms. 
     
  • Report Suspicious Activity:
    If you come across any suspicious accounts, posts, or advertisements claiming to be associated with Star Travel UK LTD, please report them immediately.
     
  • Follow Official Channels:
    To stay updated on the latest news, promotions, and announcements from Star Travel UK LTD, we encourage you to follow our official social media accounts.
Any doubt? Contact us!

If you have any questions, concerns, or enquiries regarding any online activity associated with STAR TRAVEL VIAJES Y TURISMO SL, please do not hesitate to contact our customer support team. We will be pleased to assist you and provide any necessary guidance.

Official channels to contact us:

Official channels to contact us:
Website: www.startravel.es
Official WhatsApp: +44 7473 668862
Email address: info@startravel.es (any official email from STAR TRAVEL VIAJES Y TURISMO SL will be sent from the domains @startravel.es or @staruk.uk)

Currently, STAR TRAVEL VIAJES Y TURISMO SL does not operate any official social media accounts. Any profile, page, or publication using our company name should be considered suspicious.

Please note that official domain names cannot be exactly duplicated, therefore you should always verify that the official domains are startravel.es or staruk.uk.

Do not make any payments unless you have received an official booking confirmation email sent from one of our official domains: @startravel.es or @staruk.uk.

If you have been the victim of fraud, you may report it through the following official links:
https://www.incibe.es/ciudadania
https://www.policia.es/

Kind regards,
STAR TRAVEL VIAJES Y TURISMO SL