Terms and Conditions

Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.

The Company may periodically send newsletters, commercial communications, and other emails related to its services (collectively referred to as “Newsletters”) to Users who have provided their consent or where such communications are otherwise permitted under applicable law.

These newsletters may include information regarding new services, features, promotions, products, or updates related to the Company.

Users may unsubscribe from such communications at any time by using the unsubscribe option included in the Company’s emails or by contacting us at:
info@startravel.es

The Company’s website contains material protected by copyright, trademarks, and other intellectual property rights, including but not limited to text, software, photographs, videos, graphics, music, and sound. All website content is protected under applicable national and international intellectual property and copyright laws.

The Company owns the rights to the selection, coordination, arrangement, and presentation of such content, as well as the original content published on the website.

The User may not modify, publish, transmit, participate in the transfer or sale, create derivative works from, or exploit in any manner any content from the website, in whole or in part, without the Company’s prior written consent.

Except as expressly permitted by applicable law or these Terms, the copying, redistribution, retransmission, publication, or commercial or non-commercial exploitation of downloaded material is prohibited without the prior written permission of the Company and/or the relevant copyright owner.

The visual elements, layouts, logos, trademarks, and other website content are protected by intellectual property laws, unfair competition regulations, and other applicable legislation, and may not be copied, reproduced, or imitated, in whole or in part, by any means.

Users are permitted to print and download extracts from the website solely for private and non-commercial use, provided that:
(a) documents and graphics are not modified;
(b) graphics are not used separately from the accompanying text; and
(c) all copyright notices, trademarks, and permission notices remain visible on all copies.

Copyright infringement

Any claim relating to a potential copyright infringement must be immediately notified to the Company by email at:
info@startravel.es

Use of the website https://startravel.es/ in any of the ways described below is strictly prohibited. The following descriptions are intended as guidelines and are not exhaustive.

Illegal or criminal activity:
The Company’s website may not be used in connection with activities that violate national or international laws, regulations, or legal requirements. This includes, without limitation, copyright infringement, trademark violations, intellectual property offences, fraud, forgery, misappropriation of funds, credit card or personal information theft, threats, harassment, or physical harm.

Security violations:
The Company’s website may not be used in connection with attempts to breach the security of networks, systems, or services. Prohibited activities include hacking, unauthorised access, monitoring, port scanning, denial-of-service attacks, or the distribution of viruses or malicious software.

Basic security:
Users are responsible for maintaining the security of their own systems and preventing third parties from using them in violation of these Terms. This includes properly securing servers, email services, and file storage systems to prevent spam distribution or unlawful content sharing.

Threats:
The website may not be used to transmit threatening material, including hate messages, threats of physical harm, harassment, defamation, or slander.

Offensive material:
The Company’s website may not be used to distribute offensive, obscene, pornographic, discriminatory, or unlawful material.

Furthermore, the User agrees:
(a) To comply with all applicable laws and respect third-party rights;
(b) Not to publish defamatory, misleading, fraudulent, or harmful content;
(c) Not to publish pornographic content or material violating child protection laws;
(d) Not to engage in abusive practices such as SPAM;
(e) Not to use protected content without authorisation;
(f) Not to promote illegal or unfair commercial practices.

The User shall also not:
(i) Use automated systems, scripts, or unauthorised software to access the website;
(ii) Copy, modify, or distribute website content without written authorisation;
(iii) Carry out actions that may affect the operation or security of the Company’s technological infrastructure.

WARNING:
Any violation of these rules involving criminal conduct may be reported to the relevant authorities.

SPAM:
Sending SPAM constitutes unauthorised use of the Company’s website. This includes unsolicited bulk emails, repetitive messages, chain letters, misleading promotions, or communications that violate acceptable use policies.

General:
Violations of these Terms may result in the immediate suspension or termination of the user’s account and access to our services, without entitlement to refunds.

The Company may cooperate with law enforcement authorities where illegal activity is suspected.

By using our services, the User declares that all information provided is true, accurate, and complete, and undertakes to keep it updated where necessary.

The User may only maintain one (1) registered account.

The User confirms that they are at least 18 years old or legally authorised to act on behalf of a legal entity.

The User may download or print a single copy of website content solely for personal and non-commercial use, provided that all legal and intellectual property notices remain intact.

Requests for any other use of content should be directed to:
info@startravel.es

The Company shall not be responsible for interactions between Users and third parties carried out through the website or services provided. Any transaction or agreement shall be solely the responsibility of the parties involved.

In the event of a dispute, the User agrees to release the Company, its employees, officers, and representatives from any claims, damages, or liabilities arising from such interactions.

Data protection

The Company acknowledges that any data provided by the User is of significant importance and shall therefore handle such information with due care and confidentiality in accordance with applicable data protection legislation.

Users acknowledge that there are inherent risks in transmitting information over the Internet, including emails, personal data, or financial information, as no system can guarantee absolute protection against unauthorised third-party access. Nevertheless, the Company shall take all reasonable and appropriate measures to safeguard the User’s personal data.

Personal information shall only be used and processed in accordance with our Privacy Policy and applicable data protection laws.

PLEASE REFER TO OUR PRIVACY POLICY PUBLISHED SEPARATELY ON THE COMPANY WEBSITE.

Content usage rights

Except for personal information protected under the Privacy Policy, any material, content, or information transmitted or published by the User on the website shall be considered non-confidential and non-exclusive.

The User grants the Company a limited, revocable, non-exclusive, and non-transferable right to use content published on the website solely for the purposes permitted under these Terms, including website functionality, promotion, and related services.

The Company may use such content across various formats and media connected with the operation of the website and its services.

However, ownership and title to the User’s content shall remain with the User.

The Company shall not sell User content as a standalone product nor continue using such content after receiving a valid removal request in accordance with the procedure below.

Users may request removal of their content by sending an email to:
info@startravel.es

including the subject line:
“Remove User Content”

The Company may share published content within the website’s functionalities and services in accordance with these Terms.

Copying, reproducing, distributing, downloading, or storing website content without the Company’s prior written consent is prohibited.

All content, software, design, text, images, logos, trademarks, and other website elements, except content owned by third parties or the User, belong to the Company or their respective rights holders.

The Company does not guarantee the accuracy, completeness, or quality of content published by Users and shall not be responsible for opinions, comments, or publications made by third parties on the website.

Unsolicited ideas policy

The Company and its employees do not accept or review unsolicited ideas, creative materials, proposals, or suggestions, including advertising campaigns, promotions, products, technologies, processes, or business strategies.

Accordingly, Users are expressly requested not to send unsolicited materials, designs, ideas, or proposals to the Company.

If such materials are voluntarily submitted, the User acknowledges that the Company shall have no obligation of confidentiality or compensation in relation to those materials.

ntial or proprietary.

To register on https://startravel.es/ you must be at least 18 years of age.

Each registration is for a single user only, whether acting on behalf of a company or other organisation or not. You are not permitted to share your username or password with any other person or with multiple users on a network.

The user must complete the registration process by providing current, complete, and accurate information as requested in the applicable registration form. The user shall also choose a username and password.

The responsibility for maintaining the security and confidentiality of the password rests entirely with the user. If you know or suspect that someone else knows your password, you must contact the Company immediately.

The user is fully responsible for all activities carried out under their account. Furthermore, the user agrees to notify the Company immediately of any unauthorised use of their account or any other breach of security. The Company shall not be liable for any loss resulting from another person using the user’s password or account, with or without the user’s knowledge. However, the user may be held liable for losses suffered by the Company or third parties due to misuse of their account.

The Company may suspend or terminate the user’s registration immediately at its reasonable discretion, particularly in the event of a breach of any obligations under these terms and conditions.

The Company may refuse access to any user at any time and for any reason. Furthermore, the Company may transfer its rights and obligations under these Terms to any subsidiary, business unit, or entity acquiring the Company or any of its assets.

While the Company makes reasonable efforts to provide accurate and up-to-date information, the Company does not guarantee the accuracy, completeness, legality, reliability, availability, or operability of any content, materials, products, or services published on the website, whether current or future.

The Company shall not be liable for the deletion, loss, failure to store, incorrect delivery, or delayed delivery of any content, information, or material available through the website.

Furthermore, the Company shall not be responsible for any damage resulting from the access to, download, or use of information or materials available on the Internet through the website.

The Company makes no warranties or representations regarding data, services, or information provided by Users, third parties, or external websites linked through the website. In particular, the Company does not guarantee that such content is accurate, truthful, complete, or suitable for any specific purpose.

Without limiting the foregoing, the Company shall not be liable for delays, interruptions, or failures in performance resulting from circumstances beyond its reasonable control, including but not limited to:
Internet failures, power outages, computer or telecommunications system failures, technical maintenance, labour disputes, civil disturbances, natural disasters, fires, floods, storms, wars, governmental actions, court orders, or failures by third parties.

THE COMPANY’S WEBSITES AND ALL CONTENT, MATERIALS, PRODUCTS, AND SERVICES AVAILABLE THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AVAILABILITY, SECURITY, AND NON-INFRINGEMENT OF RIGHTS.

THE COMPANY DOES NOT WARRANT THAT THE WEBSITE WILL BE FREE FROM ERRORS, VIRUSES, OR INTERRUPTIONS, OR THAT ACCESS TO THE WEBSITE WILL BE CONTINUOUS OR COMPLETELY SECURE.

THE USER ACKNOWLEDGES AND AGREES THAT ANY DOWNLOAD, ACCESS, OR USE OF CONTENT THROUGH THE WEBSITE IS DONE AT THE USER’S SOLE RISK AND RESPONSIBILITY.

SOME JURISDICTIONS MAY NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY, THEREFORE SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY IN CERTAIN CASES.

THE COMPANY SHALL NOT BE RESPONSIBLE FOR CONTENT POSTED BY USERS, THIRD PARTIES, OR EXTERNAL WEBSITES, NOR FOR ANY DAMAGE, VIRUSES, OR TECHNOLOGICAL ELEMENTS THAT MAY AFFECT THE USER’S DEVICES OR SYSTEMS.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by applicable law. The parties agree to replace any invalid or unenforceable provision with a valid and enforceable provision that most closely reflects the original intent and economic effect of the provision.

Section headings:
The section headings used in these Terms are included for convenience only and shall not affect the interpretation of these provisions.

Incident reporting:
Any complaint or notification regarding an alleged violation of these Terms by a User should be sent to customer support at:
info@startravel.es

Where possible, all relevant details should be included to assist the Company in properly investigating and resolving the matter.

Complaints procedure:
We are committed to maintaining high standards of customer service. However, if you believe we have failed to meet these standards, you may contact us through our official customer support channels.

ONLINE ACCEPTANCE

The User may not assign, sublicense, or otherwise transfer any rights or obligations arising under these Terms without the Company’s prior written consent.

If any court of competent jurisdiction determines that any provision of these Terms is invalid, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

These Terms constitute the entire agreement between the User and the Company and supersede any prior agreements, communications, or representations relating to the use of the website and services provided.

The User accepts the terms of this online agreement through the use of the website, its services, account registration, posting, downloading, or uploading content, acknowledging that they are entering into a legally binding agreement with the Company.

Any claim relating to the website or these Terms must be brought within six (6) months from the date on which the events giving rise to the claim occurred. After such period, the User expressly waives the right to bring such claim.

Your financial protection

When purchasing travel services, holidays, or tourism products financially protected through the Company, you will receive the corresponding documentation outlining the scope of such financial protection and relevant contact information in the event of any issue.

The Company or the suppliers identified in such documentation shall be responsible for providing the contracted services or, where applicable, a suitable alternative.

In certain circumstances involving insolvency or inability to provide the contracted services, an alternative supplier may provide the purchased services or an equivalent alternative at no additional cost to the User.

In the event of insolvency or inability to provide the contracted services, the User may be entitled to submit claims under the applicable legal and financial protection schemes.

You agree to indemnify, defend, and hold harmless the Company, its websites, officers, employees, representatives, agents, suppliers, partners, and licensors from and against any claims, damages, losses, liabilities, costs, or expenses, including legal fees and court costs, arising out of or related to:

1. Your use of the website;

2. The Company’s use of any content or information provided by you, provided such use complies with these Terms;

3. Information or content transmitted through your account, device, or IP address, whether or not posted directly by you; or

4. Any breach of these Terms by you.

GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by and interpreted in accordance with applicable Spanish and European law.

Any dispute arising in connection with these terms and conditions shall be subject to the jurisdiction of the competent courts of Madrid, Spain, unless mandatory consumer protection regulations establish a different applicable jurisdiction.

The Company reserves the right to initiate legal proceedings in any competent jurisdiction in the event of any breach, threat, or misuse of the website or services provided.

The Company does not guarantee that the materials, services, or content available on the website are appropriate or available for use outside Spain or the European Union. Access to the website from territories where its content is unlawful is prohibited. Users accessing the website from other countries do so at their own risk and are responsible for compliance with applicable local laws.

The Company may modify, suspend, discontinue, or restrict the use of any part of its website, including the availability of any content, at any time and without prior notice or liability.

The user acknowledges and agrees that it is virtually impossible to guarantee continuous and uninterrupted availability of the website. While we endeavour to ensure that this website is normally available 24 hours a day, we shall not be liable if, for any reason, the website is unavailable at any time or for any period. Access to the website may be temporarily suspended without notice due to system failure, maintenance, repair, or circumstances beyond our control.

Our liability (including that of our officers, employees, representatives, or agents), including in cases of negligence, in connection with the website or the services provided, shall be limited to the total amount paid by the user to the Company during the 12 months preceding the event giving rise to the claim.

Under no circumstances shall we be liable for:
(a) economic losses, including loss of revenue, profits, contracts, business, or anticipated savings;
(b) loss of goodwill or reputation;
(c) indirect, special, or consequential losses; or
(d) loss of or damage to data, even if we have been advised of the possibility of such losses.

Nothing in these terms and conditions shall exclude or limit our liability for:
(i) death or personal injury caused by negligence;
(ii) fraud;
(iii) fraudulent misrepresentation regarding fundamental matters; or
(iv) any liability which cannot be excluded or limited under applicable law.